This Shipping and Delivery Policy outlines the procedures and guidelines for shipping and delivery of products purchased from our Fish Oil Selling Website. We aim to provide a smooth and efficient shipping experience to ensure your products reach you in a timely manner. Please read this policy carefully before making a purchase.

Shipping Destinations

Domestic Shipping
We offer shipping within Australia and Sri Lanka. Please note that certain remote areas may have limited or no delivery service available. If you are unsure about the shipping availability to your location, please contact our customer service team at 077 346 3330  

International Shipping
At this time, we do not offer international shipping. We only ship within the Sri Lanka.

Order Processing Time

Processing Time
Upon receiving your order, we will process and prepare it for shipment. The processing time typically takes 3 business days. Please note that processing time does not include weekends or holidays.

Order Confirmation
Once your order is processed, you will receive an order confirmation email containing the details of your purchase, including the shipping address and tracking information (if applicable).

Shipping Methods

Shipping Carriers
We partner with reputable shipping carriers to ensure reliable and secure delivery of your products. The carrier used may vary depending on your location, package size, and shipping method chosen during checkout.

Shipping Options
During the checkout process, you will have the option to select a preferred shipping method based on the available options provided. The estimated delivery time and cost associated with each shipping method will be displayed for your reference.

Delivery Time

Estimated Delivery Time
The estimated delivery time depends on various factors, including the shipping destination, the shipping method chosen, and the carrier's operational efficiency. While we strive to provide accurate delivery estimates, please note that the actual delivery time may vary.

Tracking Your Shipment
For orders eligible for tracking, you will receive a tracking number via email after your order has been shipped. You can use this tracking number to monitor the progress of your shipment on the carrier's website. Please allow some time for the tracking information to be updated after you receive the tracking number.

Delivery Issues and Exceptions

Failed Delivery Attempts
If the carrier attempts delivery but is unsuccessful due to the recipient's unavailability or incorrect address provided, they may make additional delivery attempts or hold the package at a local pickup location. It is important to provide accurate and complete shipping information to avoid delivery issues.

Damaged or Lost Packages
In the event that your package is damaged or lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

Customs and Import Duties
For international shipments, please note that customs and import duties may be levied by the destination country. Any additional charges related to customs clearance are the responsibility of the recipient. We recommend checking with your local customs office for information on potential duties or taxes.

Contact Us

If you have any questions, concerns, or requests regarding our Shipping and Delivery Policy or need assistance with a shipping-related issue, please contact our customer service team at 077 346 3330. We are here to help and will be glad to assist you.

By making a purchase from our Fish Oil Selling Website, you acknowledge that you have read and understood this Shipping and Delivery Policy and agree to its terms and conditions.