This Returns and Exchanges Policy describes the procedures for returning or exchanging products purchased from our Fish Oil Selling Website. We want you to be completely satisfied with your purchase, and we strive to provide exceptional customer service. Please read this policy carefully before making a return or exchange.

Eligibility

Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The product must be purchased directly from our Fish Oil Selling Website.
- The return or exchange request must be initiated within [insert number] days from the date of purchase.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase, such as the order number or receipt, must be provided.

Return Process

Initiating a Return
To initiate a return, please contact our customer service team at [insert contact information]. Provide them with your order number and a detailed explanation of the reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization number (RA#) if your return is eligible.

Return Authorization and Shipping
Once you have received your RA#, securely package the product and include a copy of the original proof of purchase. Ship the package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

Inspection and Refunds
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, we will issue a refund to the original payment method used for the purchase, minus any applicable restocking fees or shipping charges. Please allow 5 business days for the refund to be processed and reflected in your account.

Exchange Process

Initiating an Exchange
To initiate an exchange, please contact our customer service team at 077 346 3330. Provide them with your order number and details of the product you would like to exchange. Our customer service team will guide you through the exchange process and provide you with an exchange authorization number (EA#) if your exchange is eligible.

Exchange Authorization and Shipping
Once you have received your EA#, securely package the product you wish to exchange and include a copy of the original proof of purchase. Ship the package to the address provided by our customer service team. You are responsible for the shipping costs associated with the exchange, including the return of the original product and the delivery of the replacement.

Inspection and Replacement
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process the exchange and ship the replacement product to you. Please allow 3-5 business days for the replacement product to be delivered.

Exceptions and Notes

• Opened or used products are generally not eligible for returns or exchanges unless they are defective or damaged upon arrival.
• If the product is damaged during transit, please contact our customer service team immediately, providing photographic evidence of the damage, to arrange for a replacement or refund.
• We reserve the right to refuse returns or exchanges that do not meet the eligibility criteria outlined in this policy.

Contact Us

If you have any questions, concerns, or requests regarding our Returns and Exchanges Policy or need assistance with a return or exchange, please contact our customer service team. We are here to help and will be glad to assist you.

By making a purchase from our Fish Oil Selling Website, you acknowledge that you have read and understood this Returns and Exchanges Policy and agree to its terms and conditions.